Privacy Policy
Last updated: July 2026
1. Introduction
At BIG DEEP CLEAN, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our services and our website.
2. Information We Collect
We collect the following personal information when you request a quote, book a service, or communicate with us: full name, phone number, email address, service address, preferred date and time, and details about the required service. We may also collect technical information such as your IP address and browser type when you visit our website.
3. How We Use Your Information
We use your personal information to: process quotes and bookings, communicate with you about your service, send reminders and confirmations, process payments, improve our services, send promotions (only if you have given consent), and comply with legal obligations.
4. Sharing Information with Third Parties
We do not sell or rent your personal information to third parties. We may share your information with: payment processors (to process transactions), messaging platforms (WhatsApp for service communication), and competent authorities when required by law. Service providers we work with are required to maintain the confidentiality of your data.
5. Data Protection
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, remember your language preferences, and analyze site traffic. You can configure your browser to reject cookies, although some site features may not function properly.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.
8. Your Rights
You have the right to: access your personal information, request correction of inaccurate data, request deletion of your data, opt out of marketing communications, and request data portability. To exercise these rights, contact us through the channels indicated at the end of this policy.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to have it removed.
10. Links to Third-Party Sites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We recommend reviewing the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with a revised update date. We recommend reviewing this policy periodically.
12. Contact
If you have questions or concerns about this Privacy Policy or the handling of your personal data, contact us via WhatsApp at +1 (305) 897-1609 or by phone at the same number. We are available Monday through Saturday from 8:00 a.m. to 8:00 p.m.
13. Text Messaging Privacy
When you provide your phone number or contact Big Deep Clean by text, we use it only to respond to your requests, provide quotes, schedule services, and send appointment reminders. We do not sell, rent, or share your phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Mobile opt-in data is never shared with any third party.
Questions about your privacy? Contact us on WhatsApp
BIG DEEP CLEAN
South Florida
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