Terms & Conditions
Last updated: July 2026
1. Acceptance of Terms
By accessing and using the cleaning services provided by BIG DEEP CLEAN ("the Company", "we"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not engage our services.
2. Description of Services
BIG DEEP CLEAN provides residential and commercial deep cleaning services, including but not limited to: upholstery cleaning, carpet cleaning, mattress cleaning, tile & grout cleaning, pressure washing, house cleaning, move-in/move-out, post-construction, commercial cleaning, and specialized treatments for odors and stains.
3. Quotes and Pricing
All quotes are estimates based on information provided by the client. The final price may vary if actual job conditions differ from what was described at the time of quoting. Prices do not include applicable taxes unless otherwise stated. All quotes are valid for 30 days from issuance.
4. Bookings and Cancellations
A non-refundable reservation deposit is required to secure the service date and time. Cancellations must be made at least 24 hours in advance. Cancellations with less than 24 hours' notice may result in forfeiture of the reservation deposit. No-shows will result in the loss of the deposit.
5. Payments
We accept payments via Zelle, credit/debit card, and cash. Full payment of the remaining balance is due upon completion of the service, unless otherwise agreed in writing. Card payments are subject to the terms and conditions of the payment processor.
6. Satisfaction Guarantee
We strive to provide the highest quality service. If you are unsatisfied with any aspect of our work, contact us within 48 hours of service completion and we will return to correct the issue at no additional charge. This guarantee does not cover damage caused by normal wear and tear, post-service use, or undisclosed preexisting conditions.
7. Client Responsibility
The client must provide adequate access to the service location, water and electricity when needed, and must remove or protect fragile, valuable, or personal items before the team arrives. The Company is not responsible for personal items left in work areas.
8. Limitation of Liability
BIG DEEP CLEAN shall not be liable for indirect, incidental, or consequential damages. Our total liability for any claim related to the services provided shall not exceed the amount paid for the specific service in question. We are not responsible for damage to items already compromised, deteriorated, or with extreme wear prior to service.
9. Pets
An additional surcharge applies for services in homes with pets. Please inform our team about the presence of pets at the time of quoting to ensure the use of safe and appropriate products.
10. Service Areas
We provide services in Miami-Dade, Broward, and Palm Beach counties. Zone surcharges may apply depending on the service location.
11. Modifications
We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately upon posting on this website.
12. Governing Law
These Terms are governed by the laws of the State of Florida, United States. Any dispute shall be resolved in the competent courts of said state.
13. SMS/Text Messaging Terms
Big Deep Clean offers a text messaging program so customers can request quotes, schedule cleaning services, and receive appointment reminders and customer support. By providing your phone number or texting us, you agree to receive text messages from Big Deep Clean related to your service requests. Message frequency varies based on your interactions. Message and data rates may apply. To stop receiving messages, reply STOP at any time. For help, reply HELP or contact us at bigdeepcleanfl@gmail.com or (305) 897-1609. Carriers are not liable for delayed or undelivered messages.
Questions about these terms? Contact us on WhatsApp
BIG DEEP CLEAN
South Florida
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